Navigating a Coworker's Resistance to Business Needs: A Leadership Perspective When a colleague refuses to align with the needs of the business, it’s not just frustrating — it’s disruptive. Addressing this challenge requires empathy, clarity, and a firm grasp of what the business demands.
🧩 Understanding the Disconnect
Before jumping to conclusions, take time to understand why your coworker isn’t conforming. Resistance can stem from:
Skill gaps: They may lack the tools or training to meet expectations.
Mindset issues: Disengagement, disagreement with leadership, or lack of motivation.
Personal struggles: Stress, burnout, or external pressures affecting performance.
According to Team Dynamics, common issues like poor communication, absenteeism, or disgruntled attitudes often signal deeper problems. LinkedIn experts recommend starting with empathy: “Understand the root cause” before taking action.
🗣️ The Power of Direct Conversation
A respectful, honest conversation can be transformative. Use “I” statements to avoid sounding accusatory:
“I’ve noticed some delays in project delivery and wanted to check in.”
“How are you feeling about your role lately?”
Dr. Kyle Elliott emphasizes that difficult coworkers often respond better when approached with curiosity rather than confrontation. Forbes also suggests that even when a colleague dislikes you, professionalism and clear communication can bridge the gap.
🎯 Reconnect Them to the Mission
Sometimes people lose sight of how their role fits into the bigger picture. Remind them:
“When deadlines slip, it affects our whole team’s ability to deliver.”
“Your work matters — but it has to align with what the business needs.”
Robin Madell of U.S. News notes that reminding coworkers of shared goals and boundaries can reduce tension and improve collaboration.
🛠️ Support with Boundaries
If your coworker is willing to improve, offer support:
Training, mentoring, or clearer expectations. If they’re unwilling:
Document the behavior.
Escalate to management or HR if necessary.
LinkedIn’s guide recommends choosing your battles wisely and seeking support when needed. You’re not alone — and you don’t have to carry the burden solo.
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