When a Transaction Gets Interrupted: A Lesson in Workplace Courtesy
Let’s call this employee “D”—he works as a host. Anytime I mention “the employee” in this post, I’m referring to D.
Recently, D came up to my register to buy two candy bars. He placed them on the counter, ready to check out. Within seconds, another guest stepped up behind him, waiting to pay.
Just as I began ringing up D’s purchase, he abruptly walked away, saying, “I have a guest to be seated,” and returned to the host stand. I was left standing at the register with his unfinished transaction, unable to assist the guest behind him.
I called out, “No, wait a minute here,” but D was already gone—like a streak of lightning.
When he returned, I said, “I wish you wouldn’t do that. Please finish your transaction with me first so we don’t hold up the line. Then you can return to your station and seat the guest.”
This wasn’t the first time. On a previous occasion, D came to the register with a meal ticket, then suddenly said, “I have no money,” and walked off. Thankfully, no other guests were waiting in line that time.
These moments may seem small, but they add up. When one employee leaves a transaction midstream, it disrupts the flow and affects the experience of others. In a busy environment, courtesy and follow-through matter—not just for efficiency, but for respect.
Let’s all be mindful of how our actions affect those around us. A little patience and professionalism go a long way in keeping things running smoothly—and in making sure every guest feels valued.
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